Welcome to Shimeji Shop! We value your satisfaction and strive to deliver high-quality digital products. Since our products are downloadable and intangible, please review our return policy below:
Digital Product Refund Policy
- Eligibility for Refunds:
Refunds are generally not available for digital products due to their nature as instant downloads. However, exceptions may apply in the following cases:- The product file is corrupted or incomplete.
- You accidentally purchased the same product twice.
- Non-Refundable Cases:
- Change of mind after purchase.
- Issues related to device compatibility or unsupported software.
Exchange Policy
If there is an issue with your purchase, such as a file error or incorrect product delivery, we will provide a corrected version at no additional cost.
How to Request a Refund or Exchange
- Contact us within 7 days of your purchase.
- Email us at support@shimejishop.com or shimeji.mascot@gmail.com with the following details:
- Your order number.
- A description of the issue.
- Any relevant screenshots or error messages.
We will review your request and respond within 3 business days.
Customer Support
For any questions or concerns, please reach out to us:
- Email: support@shimejishop.com or shimeji.mascot@gmail.com
- Website Contact Form: https://shimejishop.com/contact/
We’re here to help and ensure you have a great experience with our Shimeji products!